Support option one - Online help support
A series of helper documents and notes which cover a range of topics, including how-tos and FAQs.
Support option two - email support
Staff and students can email questions or fault reports at any time. Email helpdesk response times are usually within one hour during school hours. Out of hours response times may vary.
Support option three - phone support
Staff can call the eSchool helpdesk 24 hours / 7 days a week to access phone support.
Support option four - iChat support
All staff can initiate instant messaging, video conference, or desktop shadow support session using iChat - at school and at home.
Support option five - Digital Literacy Mentor support
Staff can arrange one-to-one, small group, or iChat support under the Digital Literacy Mentor program.